Hi @conkid,

I’m running the Piklist 0.10 Beta from Github, which has so far shown itself to be robust and bug-free. Your problem seems to be fixed there (see image).

Two observations: I’m assuming that you know you have two copies of the Owner field. 😉

And I am impressed that you’re able to make sense of code that isn’t consistently formatted. I reformatted it because I wanted to see what you’re doing and because I’m OCD. An unsolicited suggestion from this old programmer: consider creating the user list arrays as variables before defining the field, and then just reference the variables within the field definition. It will make your code easier to follow.

<?php
/*
Title: Details
Post Type: post
Priority: high
Context: normal
*/

piklist('field', array(
	'type' => 'group',
	'label' => 'Ticket Details',
	'template' => 'field',
	'fields' => array(
		array(
			'type' => 'number',
			'field' => 'ticket_number',
			'label' => 'ID',
			'columns' => 2,
			'attributes' => array( // Pass HTML5 attributes in the attributes array
				'placeholder' => 'Ticket #',
				'readonly' => 'readonly',
			)
		),

		array(
			'type' => 'select',
			'field' => 'ticket_user',
			'label' => 'User',
			'columns' => 2,
			'choices' => 
				array(
					'' => '-Select-'
				)
				+ 
				piklist(
					get_users(
						array(
							'orderby' => 'display_name',
							'order' => 'asc',
							'exclude' => '2'
						),
						'objects'
					),
					array(
						'ID',
						'display_name'
					)
				)
		),

		array(
			'type' => 'select',
			'field' => 'ticket_priority',
			'label' => 'Priority',
			'columns' => 2,
			'choices' => array(
				'' => '-Select-',
				'priority_one' => '1 - Urgent - Critical Impact (Priority One)',
				'priority_two' => '2 - High - Significant Impact (Priority Two)',
				'priority_three' => '3 - Normal/Minor impact (Priority Three)',
				'priority_four' => '4 - Low/Informational (Priority Four)',
			)
		),

		array(
			'type' => 'datepicker',
			'field' => 'ticket_start_date',
			'label' => 'Start Date',
			'columns' => 2,
			'attributes' => array( // Pass HTML5 attributes in the attributes array
				'required' => 'required',
			)
		),

		array(
			'type' => 'datepicker',
			'field' => 'ticket_end_date',
			'label' => 'End Date',
			'columns' => 2,
				'attributes' => array( // Pass HTML5 attributes in the attributes array
			)
		),

		array(
			'type' => 'select',
			'label' => 'Ticket Details',
			'field' => 'ticket_support_type',
			'columns' => 2,
			'choices' => array(
				'' => '-Select-',
				'Hardware' => 'Hardware',
				'priority_two' => '2 - High - Significant Impact (Priority Two)',
				'priority_three' => '3 - Normal/Minor impact (Priority Three)',
				'priority_four' => '4 - Low/Informational (Priority Four)',
			)
		),

		array(
			'type' => 'select',
			'field' => 'ticket_owner',
			'label' => 'Owner',
			'columns' => 6,
			'choices' => 
				array(
					'' => 'Select'
				)
				+ 
				piklist(
					get_users(
						array(
							'orderby' => 'display_name',
							'role__in'   => array('information_technology', 'administrator'),
							'order' => 'asc',
							'exclude' => '2'
						),
						'objects'
					),
					array(
						'ID',
						'display_name'
					)
				)
		),

		array(
			'type' => 'select',
			'field' => 'ticket_owner',
			'label' => 'Owner',
			'columns' => 6,
			'choices' => 
				array(
					'' => 'Select'
				)
				+
				piklist(
					get_users(
						array(
							'orderby' => 'display_name',
							'role__in'   => array('information_technology', 'administrator'),
							'order' => 'asc',
							'exclude' => '2'
						),
						'objects'
					),
					array(
						'ID',
						'display_name'
					)
				)
		),
	)
));

Glad it worked for you!